FAQ

How is HELLO TOMATO nail polish non irritating?

Omitting potentially harmful synthetics, harsh solvents and preservatives, our nail polish uses a water based formula. It is gentle enough for sensitive skin and nose.

Who can use HELLO TOMATO?

People with sensitivities to chemicals and has adverse reactions to even non-toxic polishes which might still include irritants such as ethyl and butyl acetate. Anyone who is looking for an alternative nail polish that aligns with their philosophy of clean living. If you have hypersensitive skin, please do a patch test on a small area of your skin first before application, and don't use the ERASER GEL as it contains alcohol.

What if I don't have any sensitivities to regular polishes?

Our nail polish was not created for people who are used to long wearing gel and acrylic polishes. Because it's a water based formulation, it can't be as durable as regular polishes. So if you are used to those, it will take a whole new mindset to justify that switch. HELLO TOMATO will last half the time of regular polishes before it starts to chip, and needs our Eraser Gel to remove instead of Acetone.

What are some adverse nail product reactions?

Skin irritation such as redness, swelling of fingertips, rash, blisters, contact dermatitis, headache, dizziness, nail lifting from nail bed, nail fungus.

What ingredients are used in HELLO TOMATO nail polish?

Nail polish: polyurethane-1, propylene glycol, stearalkonium bentonite, water, hyaluronic acid & may contain pigments CI 19140, CI 15850, CI 15880, CI 77891, CI 77510, CI 77491, 77499, CI 77019, CI 77742.

Eraser Gel: ethanol, 1-ethenylpyrrolidin-2-one, sodium hydroxide, sodium polyacrylate, glycol methacrylate, water.

What ingredients were excluded in HELLO TOMATO nail polish?

Formaldehyde, Toluene, Camphor, Parabens; Silicone, Dibutyl Phthalate, Xylene, Triphenyl Phosphate (TPHP), Colophonium, Organic Halides, Ethyl Tosylamide, Ethyl and Butyl Acetates, Mercury, Lead, Acetone, Fragrance and Animal Derivatives. Find out more here.

Why is your packaging rather basic?

Even though the unboxing experience can be wonderful, it is momentary and at the core of it; an unnecessary use of excessive materials. The thought and likelihood that it'll equally end up discarded is not ideal. So our packaging is minimized to simply prioritize protection during transit.

How long does HELLO TOMATO nail polish lasts after application?

Water based polish won’t have the same durability as regular chemical filled polishes. However with the correct application and care, it can 3 - 5 days before it starts chipping.

Any tips to make my manicure last longer?

  • Avoid hand sanitizers as alcohol dissolves our polish. We recommend antiseptic wipes like this one. 

  • Allow 3 hours for polish to fully dry before any contact with water - especially warm/ hot water.

  • Best time apply are evenings before bedtime, so it has plenty of time to dry naturally while you sleep.

  • The smoother the nail surface, the longer your manicure will last. So preparation is essential to a polished look.

  • Apply our Glossy Top Coat for added performance.

Why is the consistency thicker than a regular nail polish?

Because the formula is water based, it needs a slightly thicker consistency to have the same color brilliance and shine as regular polish.

How should I apply?

  • Preparing your canvas - shape, file and buff.

  • Wipe with alcohol pads.

  • Shake bottle before use.

  • Apply a thin coat.

  • Wait 1 min.

  • Repeat once or twice.

  • Apply GLOSSY COAT.

  • Let dry 5 mins.

  • Wait 1 hr before any contact with water.

How should remove?

  • Remove with regular Isopropyl Alcohol, or

  • Apply a thick layer of Eraser Gel.

  • Wait 30 secs.

  • Wipe off with paper towel or a cuticle pusher.

  • Repeat if needed.

  • Wipe off the residue with an alcohol pad.

  • Apply new color.

  • For those with sensitivities to isopropyl alcohol, use warm water to chip away gently.

Where can I buy HELLO TOMATO nail polish?

At this time, we are available through our e-commerce site, Amazon, and at these retailers. Find us here.

DO YOU SHIP INTERNATIONAL?

We don't at this time.

What are your processing and shipping time?

Please allow 1-2 business days to process. Standard shipping typically takes 3-5 business days for $5.95, and Express shipping takes 2-3 days for $19.95. We ship to the 50 states.

What is your return policy?

We offer a 100% Happiness Guarantee. Thus, for any reason, if the product is not up to your expectation or arrives damaged, please contact us within 30 days at info@hellotomato.co so we can help you resolve any issues including a replacement or a refund. We offer a full refund, minus shipping fees.

Do you sell wholesale?

Yes, we are currently available through Faire.com, use our direct link here https://faire.com/direct/hellotomato or you may email us at info@hellotomato.co

Have more questions, feedback or just to say hello?

We are continuously making efforts to refine our products. We’d love hear your feedback and nail story. Drop us an email at info@hellotomato.co